FAQ

Returns Policy

All sales are final as all products are made to order, with exceptions for damaged items. To request a refund for damaged products, please submit a request through our contact form within 7 days of receiving the order.

Order Processing and Shipping

Online orders placed to be shipped will be processed in 5-7 business days. Order processing time does not include shipping time. 

The shipping costs for your order will be determined and shown during the checkout process. 

Local pick up for orders is offered at our Salem location free of charge. Pick up instructions are included in order confirmation emails. Local orders are prepared and ready within 1-2 business days.